We are Your Partners in Therapy
Our Partnership Agreement
By purchasing one or more online therapy sessions, you are agreeing to the payment and cancellation policies outlined below.
Payment for Services
We commit to being clear about pricing and what services you will obtain.
We commit to tracking how many sessions you have purchased, used, and letting you know when you need to repurchase, if desired.
Our clients agree that they must pay for their therapy appointment 24 hours prior to a session. Payments not received within 24 hours of scheduled appointments will be canceled. Our clients can purchase more than one session at a time.
Cancellation of Services
We commit to being on-time and prepared for each therapy appointment.
We commit to customer service being available by phone and email.
We commit to informing you as early as possible if your therapist will be unable to keep your scheduled appointment. We will not charge you for that appointment time.
Our clients agree to cancel appointments only due to emergencies or client illness. Appointments cancelled at least 24 hours prior to the scheduled appointment time will not be charged.
Our clients agree that no shows and cancellations with less than a 24 hour notice can result in being billed for the scheduled appointment time.
Documentation of Payment
We commit to providing clients an invoice reflecting payment and applicable insurance codes should clients choose to seek potential reimbursement through their insurance company.
We commit to correcting any errors within 3 business days.
Our clients agree to notify us immediately of any inaccurate information on the billing receipt.
Our clients agree to receive all information electronically by email.